I’m a dumb user, help me be smarter

I don’t mind admitting it, I can be a dumb user sometimes. It’s not shameful, it just means that I don’t understand your interface the way you designed it. Sure I can blame you and say you should have done better, but in the end it’s 6 of 1 and half a dozen of the other.

Take Fry, for example. He’s new to the 31st century and he’s mistaken this suicide booth for a phone booth. It’s not his fault he’s just a “kid from the stupid ages”.

An interface that provides a service as serious and immutable as suicide should absolutely come with a warning.

While a delete button isn’t nearly as serious it should come with warnings and or a safeguard to keep users like myself from making mistakes that can’t be undone. MailChimp and WordPress both do it right.

mailchimp-delete

MailChimp requires that I type the word DELETE in the form field above. Not only that, but I also have to type it EXACTLY the way you see it there. Delete and delete don’t work. You have to seriously want to delete a campaign or template.

trash-button

WordPress on the other hand doesn’t utilize a warning system. Instead it’s a 2 step process to delete something. First you delete it from the posts section. This lands your post in the trash, seen below.

trash-can

From there you have to press the “Empty Trash” button or the “Delete Permanently” button. Either way you know what you’re getting into.

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Whether you have a preemptive alert system like MailChimp or a multi-step process like WordPress it’s important to help users like me prevent catastrophic failure.

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